Terms & Conditions of Sales

These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.

Reservation of services
The customer chooses the services presented on our booking site. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

Reservation process
Reservations made by the client are made by means of the dematerialised reservation form accessible online on the reservation site. The reservation is deemed to have been made upon receipt of the reservation form. The client undertakes, prior to any reservation, to complete the information requested on the reservation form or request. The client attests to the truthfulness and accuracy of the information provided. The booking procedure includes the entry of the bank card for the guarantee.

Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an e-mail without delay. In case of online booking, the acknowledgement of receipt of the booking by e-mail summarises the contract offer, the services booked, the prices, the sales conditions for the selected tariff accepted by the client, the date of the booking, information on after-sales service and the address of the seller's establishment to which the client may submit any complaints.

The prices for the booking of services are indicated before and at the time of booking. Prices are confirmed to the client in the commercial currency of the establishment and are valid only for the period indicated on the booking platform. If the payment is made to the establishment in a currency other than the one confirmed on the booking, the client will be responsible for the exchange costs. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise stated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if any, presented on the price page, are to be paid directly to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the VAT rate will automatically be reflected in the prices indicated on the date of invoicing. Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of the invoice.
Except in specific cases, prices do not include tourist tax. The prices shown are applicable either per person or per unit.

On the spot
Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by e-mail. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
If the Customer has to cancel his stay before his arrival, the following costs are retained:

from 1 to 0 days before the scheduled arrival day or no show, 100% of the total price of the reserved stay.

Cancellation or modification by the seller:
The Customer may not claim any compensation if the cancellation is imposed by circumstances of force majeure or for reasons relating to passenger safety.

Accommodation capacity
The reservation is established for a maximum accommodation capacity. If the number of participants exceeds the capacity, the service provider may refuse additional customers, the contract then being deemed to be broken by the Customer. In this case, the amount of the reservation remains with the Seller.
On the day of departure, unless otherwise specified, the room must be vacated before 9:00 a.m.

Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.

Convention of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.

It is expressly agreed that, except for manifest error on the part of the Seller, of which the Customer provides proof, the data stored in the reservation system has probative value with regard to orders placed by the Customer. Data on computer or electronic media constitute valid evidence and as such are admissible under the same conditions and with the same probative force as any document that would be drawn up, received or kept in writing.

Disputes and complaints
Any complaint relating to a trip or a stay must be made in writing and sent by registered mail to the seller as soon as possible and at the latest within 30 days of his return from the trip. In the absence of agreement with the host, exclusive jurisdiction is conferred on the courts of the place of residence of the host.